Water Bill Payments

You can now make a payment, check your balance, and sign up for ebilling on our new Customer Portal: canandaigua.authoritypay.com

The Town's Water Department mails a water bill to each public water recipient every quarter (January 1, April 1, July 1, and October 1). We now offer ebilling, if you would like to sign up to receive your water bill via email instead of in the mail please visit canandaigua.authoritypay.com. You can also make a payment with a credit/debit card, view your bill, and check your balance at this link. There is a 2.45% processing fee charged by the credit card company to (with a minimum charge of $1.75 if amount to be paid is less than $72.00).

The Town of Canandaigua offers automatic withdrawal from your checking account for payment of water bills. This is a FREE service.  Check out our links for an authorization form.  The original signed form must be submitted to the Town Clerk's office along with a voided check.  Any questions regarding this payment option should be directed to Town Clerk Crystelyn Laske at (585) 394-1120 ext 2258 or via email at townclerk@townofcanandaigua.org

Payments are required to be received in the Town Clerk's office within 30 days of the date the water bill was processed. Any water bill not paid in full on / before October 31, will be levied to the following year's County / Town tax bill.

Any questions regarding the amount of your water bill, a new water service, broken water mains, leaks or other items related to your water service, please contact the Town's Water Department directly at (585) 394-3300 or visit the Department's webpage.

**2024 3rd Quarter Water Bills have been sent out.  All payments must be RECEIVED by Thursday, October 31, 2024.  If payment is received after this date, it will be returned and any outstanding balance will be levied to the 2024 County/Town tax bill.