Water Bill Payments
You can now make a payment, check your balance, and sign up for ebilling on our new Customer Portal: canandaigua.authoritypay.com
The Town's Water Department mails a water bill to each public water recipient every quarter (January 1, April 1, July 1, and October 1). We now offer ebilling, if you would like to sign up to receive your water bill via email instead of in the mail please visit canandaigua.authoritypay.com. You can also make a payment with a credit/debit card, view your bill, and check your balance at this link. There is a 2.45% processing fee charged by the credit card company to (with a minimum charge of $1.75 if amount to be paid is less than $72.00).
The Town of Canandaigua offers automatic withdrawal from your checking account for payment of water bills. This is a free service. Click here for the authorization form that must be completed to sign up for this payment program. The original signed form must be submitted to the Town Clerk's office along with a voided check. Faxed or email copies can not be accepted. Any questions regarding this payment option should be directed to Town Clerk Jean Chrisman at (585) 394-1120 ext 2225 or via email at firstname.lastname@example.org.
Payments are required to be received in the Town Clerk's office within 30 days of the date the water bill was processed. Any water bill not paid in full on / before October 31st, will be levied to the following year's County / Town tax bill. *Due to the COVID-19 State of Emergency declared in NYS, the Town did not levy unpaid balances to the 2021 County / Town tax bill. We are currently reviewing legislation in regards to the 2022 County / Town tax bill and unpaid balances.
Any questions regarding the amount of your water bill, a new water service, broken water mains, leaks or other items related to your water service, please contact the Town's Water Department directly at (585) 394-3300. Visit the Water Department page.
Click here for the ACH Cancellation Form
Click here for accepted forms of payment.