Water Department



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Water Updates

We have a new system for billing. For help reading your invoice click here or call us at (585)-394-3300.


he Town of Canandaigua now offers automatic withdrawal for payment of your water bill. See Water Bill Payments from the Town Clerk's page for more information and to print an authorization form.

Water Department Winter Hours go into effect November 6. Employees Hours are 7AM-3:30PM, Monday-Friday.

Check back for information on upcoming projects, water advisories, and more.


Welcome to the Water Department


The Town of Canandaigua Water Department oversees the use and maintenance of water service for residents in the Town of Canandaigua and Town of Bristol. To see which water district you are located in, click here.

Superintendent Jim Fletcher oversees the Town’s compliance with state regulations for drinking water and issues an annual report describing the quality of our drinking water each May.

Additional responsibilities of the Water Department include:

  • Quarterly water meter reading and billing
  • Maintenance of pump stations and water tanks
  • Installation and maintenance of fire hydrants, water mains and valves
  • Installation of new water meters, replacement of old or broken meters
  • Marking water lines for Dig Safe NY requests

The Water Department works with all departments to protect our most important resource – Canandaigua Lake. For more information see the Storm Water Management Program overseen by the Development Office.

For answers to Frequently Asked Questions, see the FAQs link above. If our site does not answer all of the questions you may have, or if you have comments or suggestions, call or email us directly at the contacts listed.



Related Links

Town of Farmington Water & Sewer Department

Town of Hopewell Water Department

City of Canandaigua Water Distribution

Ontario County Department of Public Works

NYS Department Of Health Drinking Water Protection Program



Monday – Thursday 7:30am – 4:30pm

Friday 7:30am – 12:00pm

Extended hours every Wednesday until 6:00pm


Mailing Address:
5440 Route 5 & 20 West
Canandaigua, NY 14424


James M. Fletcher

Highway and Water Superintendent

 (585) 394-3300

 (585) 394-3767
 Email James M. Fletcher


Kaitlynn McCumiskey

Office Specialist I

 (585) 394-3300 x2250
 (585) 394-3767
 Email Kaitlynn McCumiskey


Mike Boyce

Water Maintenance Assistant

 (585) 394-3300
 (585) 394-3767


Kevin Pollack

Water Operator

 (585) 394-3300
 (585) 394-3767

  Town Calendar

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