Water Department


Welcome to the Water Department

 Water District MapFAQs | Annual Water Quality Report | Fee Schedule

Water Updates

Water Department Summer Hours go into effect March 13. Employees Hours are 6AM-4:30PM, Monday-Thursday.

The Town of Canandaigua now offers automatic withdrawal for payment of your water bill. See Water Bill Payments from the Town Clerk's page for more information and to print an authorization form.

Check back for information on upcoming projects, water advisories, and more.

The Town of Canandaigua Water Department oversees the use and maintenance of water service for residents in the Town of Canandaigua and Town of Bristol. To see which water district you are located in, click here.

Superintendent Jim Fletcher oversees the Town’s compliance with state regulations for drinking water and issues an annual report describing the quality of our drinking water each May.

Additional responsibilities of the Water Department include:

  • Quarterly water meter reading and billing
  • Maintenance of pump stations and water tanks
  • Installation and maintenance of fire hydrants, water mains and valves
  • Installation of new water meters, replacement of old or broken meters
  • Marking water lines for Dig Safe NY requests

The Water Department works with all departments to protect our most important resource – Canandaigua Lake. For more information see the Storm Water Management Program overseen by the Development Office.

For answers to Frequently Asked Questions, see the FAQs link above. If our site does not answer all of the questions you may have, or if you have comments or suggestions, call or email us directly at the contacts listed.


Related Links

Town of Farmington Water & Sewer Department

Town of Hopewell Water Department

City of Canandaigua Water Distribution

Ontario County Department of Public Works

NYS Department Of Health Drinking Water Protection Program



Water Department winter hours go into effect Monday, November 7

Employee Hours are Monday - Friday, 7:00am - 3:30pm

Mailing Address:
5440 Route 5 & 20 West
Canandaigua, NY 14424


James M. Fletcher

Highway and Water Superintendent

 (585) 394-3300

 (585) 394-3767
 Email James M. Fletcher


Kate Silverstrim

Account Clerk - Typist

 (585) 394-3300
 (585) 394-3767
 Email Kate Silverstrim


Mike Boyce

Water Operator

 (585) 394-3300
 (585) 394-3767


Kevin Pollack

Water Operator

 (585) 394-3300
 (585) 394-3767

  Town Calendar

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