We have a new system for billing. For help reading your invoice click here or call us at (585)-394-3300.
he Town of Canandaigua now offers automatic withdrawal for payment of your water bill. See Water Bill Payments from the Town Clerk's page for more information and to print an authorization form.
Water Department Winter Hours go into effect November 6. Employees Hours are 7AM-3:30PM, Monday-Friday.
Check back for information on upcoming projects, water advisories, and more.
Welcome to the Water Department
The Town of Canandaigua Water Department oversees the use and maintenance of water service for residents in the Town of Canandaigua and Town of Bristol. To see which water district you are located in, click here.
Superintendent Jim Fletcher oversees the Town’s compliance with state regulations for drinking water and issues an annual report describing the quality of our drinking water each May.
Additional responsibilities of the Water Department include:
- Quarterly water meter reading and billing
- Maintenance of pump stations and water tanks
- Installation and maintenance of fire hydrants, water mains and valves
- Installation of new water meters, replacement of old or broken meters
- Marking water lines for Dig Safe NY requests
The Water Department works with all departments to protect our most important resource – Canandaigua Lake. For more information see the Storm Water Management Program overseen by the Development Office.
For answers to Frequently Asked Questions, see the FAQs link above. If our site does not answer all of the questions you may have, or if you have comments or suggestions, call or email us directly at the contacts listed.